~2.5m
Questions answered
over 12 months
~65
Organizations
These insights represent ~2.5m questions answered from ~65 organizations, collected between July 2023 and June 2024.
The data meet our criteria as being robust and reliable; unlikely to substantially change over time; and representative of the wider industry. Read more about the methodology.
Data provided by Culture Amp
Hospitality
67%
Leisure, Travel & Tourism
13%
Events Services
11%
Airlines/Aviation
10%
Europe
48%
Northern America
17%
MEA
15%
Asia
10%
Oceania
5%
Latin America
4%
Male
51%
Female
49%
Non-Binary
0.3%
Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.
This is in the top 44% compared with other industries.
The median eNPS score for organizations in this benchmark is 23 and is in the top 23% compared with other industries.
Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.
I would recommend [Company] as a great place to work | 81% Same as global average |
[Company] motivates me to go beyond what I would in a similar role elsewhere | 67% 1% below global average |
I am proud to work for [Company] | 84% Same as global average |
I rarely think about looking for a job at another company | 55% 1% below global average |
I see myself still working at [Company] in two years time | 65% 1% below global average |
People working in Hospitality are more engaged than Higher Education, Government Administration, Government, and Online Media. People working in Hospitality are less engaged than Construction, Biotechnology & Medical Devices, Renewables & Environment, and Investment Management.
The highest scoring question for Hospitality had 89% of people agreeing that they know what they need to do to be successful in their role (+2% compared to overall) while they were generally most positive about Diversity.
People in Hospitality were generally least favourable about Equity, and were most negative towards 'I have seen positive changes taking place based on recent employee survey results' with 16% of people disagreeing (+3% above average).
Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Hospitality organizations.
[Company] is a great company for me to make a contribution to my development
The factor this relates most closely to is Learning & Development
Note: Analysis includes most commonly used driver questions across survey topics that meet our threshold.
Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Hospitality organizations.
1 [Company] is a great company for me to make a contribution to my development | 69% favorable Learning & Development |
2 [Company] really allows us to make a positive difference | 70% favorable Social Connection |
3 We are genuinely supported if we choose to make use of flexible working arrangements | 76% favorable Work & Life Blend |
In the short term, 21% of people in this benchmark are thinking of or actually seeking jobs elsewhere (+1% compared to overall) while on a longer time frame, 12% of people see themselves leaving within two years (+2% compared to overall).
The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.
1 [Company] really allows us to make a positive difference | 70% favorable Social Connection |
2 [Company] effectively directs resources funding people and effort towards company goals | 61% favorable Company Performance |
3 I believe action will take place as a result of this survey | 60% favorable Action |
We’ve connected the employee feedback data for each company included in the benchmark with ratings from Glassdoor.com, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.
Overall Rating | 3.8 stars (+0) |
Senior Leadership | 3.0 stars (+0) |
Diversity and Inclusion | 4.0 stars (+0.1) |
Culture and Values | 3.5 stars (+0.1) |
Work Life Balance | 3.2 stars (-0.2) |
Compensation and Benefits | 3.2 stars (+0) |
Career Opportunities | 3.2 stars (+0.2) |
Recommend to Friend | 69.0% (+1.0) |
CEO Approval | 89.0% (+8.0) |
Tenure describes how long an employee has worked for their company: we know through our research that newly hired employees tend to be more positive than their tenured counterparts. Positivity declines sharply before bottoming out between two to six years, then rises slightly for those that remain.
The tenure composition of a benchmark can influence overall scores.
Less than 6 months
18%
6 months to less than 1 year
15%
1 to less than 2 years
23%
2 to less than 4 years
14%
4 to less than 6 years
8%
6 to 10 years
10%
Greater than 10 years
12%
Most of Engagement questions, some of Inclusion Survey questions
At [Company] there is open and honest twoway communication
At [Company] we act on promising new or innovative ideas
Daytoday decisions here demonstrate that quality and improvement are top priorities
Generally I believe my workload is reasonable for my role
Generally the right people are rewarded and recognized at [Company]
I am able to arrange time out from work when I need to
I am appropriately involved in decisions that affect my work
I am comfortable sharing my personal background and experiences at [Company]
I am given opportunities to develop skills relevant to my interests
I am happy with my current role relative to what was described to me
I am included in decisions that affect my work
I am proud to work for [Company]
I believe action will take place as a result of this survey
I believe my total compensation base salaryany bonusesbenefitsequity is fair relative to similar roles at other companies
I believe that my total compensation is fair relative to similar roles at [Company]
I believe there are good career opportunities for me at [Company]
I can be my authentic self at work
I feel I am part of a team
I feel like I belong at [Company]
I feel respected at [Company]
I have access to the learning and development I need to do my job well
I have access to the things I need to do my job well
I have been provided an opportunity to see and discuss recent employee survey results
I have confidence in the leaders at [Company]
I have seen positive changes taking place based on recent employee survey results
I know how my work contributes to the goals of [Company]
I know what I need to do to be successful in my role
I rarely think about looking for a job at another company
I receive appropriate recognition for good work at [Company]
I see myself still working at [Company] in two years time
I would recommend [Company] as a great place to work
Most of the systems and processes here support us getting our work done effectively
Most people here make a good effort to consult other staff where appropriate
My job performance is evaluated fairly
My manager genuinely cares about my wellbeing
My manager gives me useful feedback on how well I am performing
My manager is a great role model for employees
My manager keeps me informed about what is happening at [Company]
My manager or someone else has communicated some clear actions based on recent employee survey results
My manager or someone in management has shown a genuine interest in my career aspirations
Other departments at [Company] collaborate well with us to get the job done
Our physical workspace is enjoyable to work in
People from all backgrounds have equal opportunities to succeed at [Company]
The information I need to do my job effectively is readily available
The leaders at [Company] demonstrate that people are important to the companys success
The leaders at [Company] have communicated a vision that motivates me
The leaders at [Company] keep people informed about what is happening
The products and services [Company] provides are as good as or better than our main competitors
We acknowledge people who deliver outstanding service here
We are encouraged to be innovative even though some of our initiatives may not succeed
We are genuinely supported if we choose to make use of flexible working arrangements
We have enough autonomy to perform our jobs effectively
We hold ourselves and our team members accountable for results
When it is clear that someone is not delivering in their role we do something about it
Workloads are divided fairly among people where I work
[Company] effectively directs resources funding people and effort towards company goals
[Company] is a great company for me to make a contribution to my development
[Company] is in a position to really succeed over the next three years
[Company] motivates me to go beyond what I would in a similar role elsewhere
[Company] really allows us to make a positive difference
[Company] values diversity
[Company]s commitment to social responsibility eg community support sustainability etc is genuine
People in Hospitality were much more positive than average regarding Growth, Inclusion, and Diversity.
On the lower side, people in Hospitality had much lower favorable scores than average in Equity, Learning & Development, and Innovation.