Our onboarding surveys help companies see if they are providing new hires with the things they need to be successful. They can be sent at a single point in time or at important milestones for your new hires. Based on when the majority of our customers send them, we have benchmarks for 2 weeks, 1 month, and 3 months.
~1.1m
Questions answered
~750
Organizations
The data meet our criteria as being robust and reliable; unlikely to substantially change over time; and representative of the wider industry. Read more about the methodology.
Data provided by Culture Amp
Computer Software
17%
Internet
11%
Information Technology and Services
10%
Financial Services
8%
Marketing and Advertising
4%
Hospital & Health Care
2%
Health, Wellness and Fitness
2%
North America
69%
Europe
14%
Oceania
11%
Asia
4%
MEA
2%
South America
1%
Engagement is defined as the level of connection and commitment an employee feels to the organization and is assessed using the following 5 questions.
I am proud to work for [Company] | 98% |
I would recommend [Company] as a great place to work | 96% |
I see myself still working at [Company] in two years' time | 91% |
I rarely think about looking for a job at another company | 88% |
[Company] motivates me to go beyond what I would in a similar role elsewhere | 87% |
In 2020 the outcome index was Engagement, but in early 2021 we created a new Onboarding Experience factor to more directly assess successful onboarding. You can read more about it in our support guide.
Overall we tend to see Onboarding survey scores be very high since employees are still in the honeymoon period. From the 2 week benchmark to the 3 month benchmark we typically see a decrease in about 3-4 points across all items except for productivity.
When it comes to what makes new hires most likely to be engaged, the common theme is alignment. Specifically if the organization and role matches their expectations, and it's clear how their work will align with the organization's long-term goals. Relatedly, it's important from the very beginning to have clear conversations about long-term career development.
1 I still feel like this is a great organization for me | 97% favorable Organizational Alignment |
2 I still feel like this is a great role for me | 94% favorable Role Perceptions |
3 My experience of the organization has matched my expectations | 91% favorable Organizational Alignment |
4 I have a good idea about what I can do to have a successful career here | 86% favorable Induction |
5 I understand how my role contibutes to the organizational goals of [Company] | 96% favorable Organizational Alignment |
People answering Onboarding Global 2021 were most favorable about the following areas:
Despite many organizations having to switch to remote onboarding and recruiting in 2020, there are signs that companies did this well! Employees still felt like the recruitment experience was well-conducted, and that they were welcomed by their colleagues. And ultimately that they made the right decision by choosing the organization.
1 The recruitment and selection process was professionally conducted | 100% favorable Recruitment |
2 I am feeling welcome here | 99% favorable Experience |
3 I still feel like this is a great organization for me | 97% favorable Organizational Alignment |
People answering Onboarding Global 2021 were least favorable about the following areas:
The lowest scoring questions are all centered around training. Specifically whether employees have had training on core processes, whether that training has been effective, and ultimately if they felt the whole induction program was effective. While these are the lowest questions in the benchmark, they have actually improved slightly from last year, demonstrating that while training is hard in-person or remote, companies have really put effort into making the process as seamless as possible.
1 I have had good training on the processes applicable to my role | 80% favorable Induction |
2 My induction program was thorough and effective | 82% favorable Induction |
3 My on-the-job training has been effective | 84% favorable Induction |
Insights data provided by Culture Amp.
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