The retail benchmark represents a balance of newer and more traditional retail companies focused on a range of different retail products. Retail companies are often characterized by significant numbers of casual or part-time people and widely dispersed teams, stores and headquarters in many cases.
~6m
Questions answered
in last 12 months
~150
Organizations
These insights represent ~6m questions answered from ~150 organizations, ranging in size from 10 to 56,600 people, in the last 12 months.
The data meet our criteria as being robust and reliable; unlikely to substantially change over time; and representative of the wider industry. Read more about the methodology.
Data provided by ] Culture Amp
Retail
34%
Consumer Goods
20%
Consumer Services
13%
Apparel & Fashion
11%
Consumer Electronics
10%
Furniture
4%
Cosmetics
4%
Oceania
69%
North America
26%
Europe
5%
Asia
1%
Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.
This is in the bottom 46% compared with the overall average.
The average eNPS score for organizations in this benchmark is 24 and is in the bottom 45% compared with the overall average.
Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.
I rarely think about looking for a job at another company | 59% Same as global average |
[Company] motivates me to go beyond what I would in a similar role elsewhere | 70% 1% below global average |
I see myself still working at [Company] in two years' time | 66% 1% below global average |
I would recommend [Company] as a great place to work | 83% 1% below global average |
I am proud to work for [Company] | 85% 2% below global average |
People working in Retail Male are similarly engaged as the overall average.
The highest scoring question for Retail Male had 91% of people agreeing that they understand how their work contributes to [company]'s mission (-2% compared to overall) while they were generally most positive about Work & Life Blend.
People in Retail Male were generally least favourable about Action, and were most negative towards 'I have seen positive changes taking place based on recent employee survey results' with 12% of people disagreeing (+0% above average).
Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Retail (Male) organizations.
[Company] is a great company for me to make a contribution to my development
The factor this relates most closely to is Learning & Development
Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Retail (Male) organizations.
1 [Company] is a great company for me to make a contribution to my development | 75% favorable Learning & Development |
2 I feel like I belong at [Company] | 80% favorable Belonging |
3 Even when something bad happens (e.g., when I get critical feedback from my manager, I have a negative social interaction with a peer, etc.), I don't question whether or not I belong at [Company] | 72% favorable Belonging |
4 The leaders at [Company] have communicated a vision that motivates me | 66% favorable Leadership |
5 The leaders at [Company] demonstrate that people are important to the company's success | 77% favorable Leadership |
In the short term, 19% of people in this benchmark are thinking of or actually seeking jobs elsewhere (+1% compared to overall) while on a longer time frame, 12% of people see themselves leaving within two years (+2% compared to overall).
The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.
1 Even when something bad happens (e.g., when I get critical feedback from my manager, I have a negative social interaction with a peer, etc.), I don't question whether or not I belong at [Company] | 72% favorable Belonging |
2 [Company] is a great company for me to make a contribution to my development | 75% favorable Learning & Development |
3 I can be my authentic self at work | 81% favorable Belonging |
We’ve connected the employee feedback data for each company included in the benchmark with ratings from Glassdoor.com, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.
Overall Rating | 3.7 stars (-0.1) |
Culture and Values | 3.7 stars (-0.2) |
Work Life Balance | 3.6 stars (-0.2) |
Compensation and Benefits | 3.5 stars (-0.1) |
Career Opportunities | 3.3 stars (-0.2) |
Recommend to Friend | 67.0% (-4) |
CEO Approval | 81.0% (-3) |
Organizations in Retail Male tend to be very similar to the global all industries insights, with no significant departures from the average.
Insights data provided by Culture Amp.
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