The financial services benchmark represents a range of financial services companies from more traditional, large financial services firms to small, regional organizations. Please note that the companies in this benchmark make up a subset of the broader Finance Benchmark which includes all Financial institutions.
~10m
Questions answered
in last 12 months
~200
Organizations
These insights represent ~10m questions answered from ~200 organizations, ranging in size from 20 to 24,400 people, in the last 12 months.
The data meet our criteria as being robust and reliable; unlikely to substantially change over time; and representative of the wider industry. Read more about the methodology.
Data provided by ] Culture Amp
Financial Services
100%
North America
57%
Europe
23%
Asia
8%
Oceania
7%
South America
3%
MEA
2%
Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.
This is in the top 30% compared with other industries.
The average eNPS score for organizations in this benchmark is 27 and is in the top 35% compared with other industries.
Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.
I see myself still working at [Company] in two years' time | 69% 2% above global average |
I rarely think about looking for a job at another company | 60% 1% above global average |
I would recommend [Company] as a great place to work | 85% 1% above global average |
[Company] motivates me to go beyond what I would in a similar role elsewhere | 71% Same as global average |
I am proud to work for [Company] | 86% 1% below global average |
People working in Financial Services are similarly engaged as other industries.
The highest scoring question for Financial Services had 95% of people agreeing that they understand how their work contributes to [company]'s mission (+2% compared to overall) while they were generally most positive about Work & Life Blend.
People in Financial Services were generally least favourable about Action, and were most negative towards 'When it is clear that someone is not delivering in their role we do something about it' with 16% of people disagreeing (+0% above average).
Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Financial Services organizations.
Day-to-day decisions here demonstrate that quality and improvement are top priorities
The factor this relates most closely to is Service & Quality Focus
Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Financial Services organizations.
1 Day-to-day decisions here demonstrate that quality and improvement are top priorities | 70% favorable Service & Quality Focus |
2 I feel valued by my manager | 85% favorable Manager Support |
3 [Company] is a great company for me to make a contribution to my development | 77% favorable Learning & Development |
4 The leaders at [Company] demonstrate that people are important to the company's success | 77% favorable Leadership |
5 [Company] really allows us to make a positive difference | 73% favorable Social Connection |
In the short term, 16% of people in this benchmark are thinking of or actually seeking jobs elsewhere (-2% compared to overall) while on a longer time frame, 9% of people see themselves leaving within two years (-1% compared to overall).
The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.
1 I have access to the right resources to cope with stress | 65% favorable Company Initiatives |
2 I have access to helpful resources for coping with stress | 65% favorable Support resources |
3 Day-to-day decisions here demonstrate that quality and improvement are top priorities | 70% favorable Service & Quality Focus |
We’ve connected the employee feedback data for each company included in the benchmark with ratings from Glassdoor.com, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.
Overall Rating | 3.9 stars (+0.1) |
Culture and Values | 4.0 stars (+0.1) |
Work Life Balance | 3.9 stars (+0.1) |
Compensation and Benefits | 3.7 stars (+0.1) |
Career Opportunities | 3.6 stars (+0.1) |
Recommend to Friend | 76.0% (+5) |
CEO Approval | 90.0% (+6) |
Organizations in Financial Services tend to be very similar to the global all industries insights, with no significant departures from the average.
Insights data provided by Culture Amp.
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