The Global Employee Engagement benchmark includes data from all companies using the Culture Amp platform that sought employee engagement related feedback from employees in 2020. This is a highly robust and reliable benchmark providing a useful representation of employee experience across industries, geographies and functions.
~64m
Questions answered
in last 12 months
~3k
Organizations
These insights represent ~64m questions answered from ~3k organizations, ranging in size from 10 to 116,300 people, in the last 12 months.
The data meet our criteria as being robust and reliable; unlikely to substantially change over time; and representative of the wider industry. Read more about the methodology.
Data provided by ] Culture Amp
Computer Software
13%
Information Technology and Services
9%
Internet
9%
Financial Services
6%
Nonprofit Organization Management
4%
Marketing and Advertising
3%
Hospital & Health Care
3%
North America
49%
Oceania
25%
Europe
17%
Asia
6%
MEA
2%
South America
1%
Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.
This is in the top 48% compared with other industries.
The average eNPS score for organizations in this benchmark is 27 and is in the top 35% compared with other industries.
Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.
I would recommend [Company] as a great place to work | 84% Same as global average |
I am proud to work for [Company] | 87% Same as global average |
I rarely think about looking for a job at another company | 59% Same as global average |
[Company] motivates me to go beyond what I would in a similar role elsewhere | 71% Same as global average |
I see myself still working at [Company] in two years' time | 67% Same as global average |
People working in All Industries (Global) are similarly engaged as other industries.
The highest scoring question for All Industries (Global) had 93% of people agreeing that they understand how their work contributes to [company]'s mission (+0% compared to overall) while they were generally most positive about Contribution to Broader Purpose.
People in All Industries (Global) were generally least favourable about Action, and were most negative towards 'When it is clear that someone is not delivering in their role we do something about it' with 16% of people disagreeing (+0% above average).
Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in All Industries (Global) organizations.
I have confidence in the leaders at [Company]
The factor this relates most closely to is Leadership
Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in All Industries (Global) organizations.
1 I have confidence in the leaders at [Company] | 78% favorable Leadership |
2 At [Company], I am making good progress in my career and development goals | 63% favorable Progress and Growth |
3 The leaders at [Company] demonstrate that people are important to the company's success | 76% favorable Leadership |
4 [Company] is a great company for me to make a contribution to my development | 77% favorable Learning & Development |
5 [Company] effectively directs resources (funding, people and effort) towards company goals | 63% favorable Company Performance |
In the short term, 18% of people in this benchmark are thinking of or actually seeking jobs elsewhere (+0% compared to overall) while on a longer time frame, 10% of people see themselves leaving within two years (+0% compared to overall).
The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.
1 At [Company], I am making good progress in my career and development goals | 63% favorable Progress and Growth |
2 I am happy with my current role relative to what was described to me | 77% favorable Alignment & Involvement |
3 [Company] is in a position to really succeed over the next three years | 78% favorable Company Performance |
We’ve connected the employee feedback data for each company included in the benchmark with ratings from Glassdoor.com, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.
Overall Rating | 3.8 stars (+0) |
Culture and Values | 3.9 stars (+0) |
Work Life Balance | 3.9 stars (+0.1) |
Compensation and Benefits | 3.7 stars (+0.1) |
Career Opportunities | 3.6 stars (+0.1) |
Recommend to Friend | 72.0% (+1) |
CEO Approval | 86.0% (+2) |
Organizations in All Industries (Global) tend to be very similar to the global all industries insights, with no significant departures from the average.
Insights data provided by Culture Amp.
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