The professional services benchmark is made up of companies that provide vital services in our modern economies. The work is increasingly a combination of experience and even technology - relying often on specialist industry knowledge and expertise.
Emerging
Benchmark status
We consider this an emerging benchmark: it has enough data available for us to use bootstrapping to create a representative sample. As the sample grows in size, some scores may slightly change. Our research has shown that our bootstrapped scores are consistent with our standard benchmarks. Read more about the methodology.
Data provided by Culture Amp
Financial Services
24%
Insurance
19%
Investment Banking
14%
Management Consulting
14%
Accounting
10%
Staffing and Recruiting
10%
Investment Management
5%
Legal Services
5%
Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.
This is the lowest scoring group compared with the overall average.
The average eNPS score for organizations in this benchmark is 14 and is in the bottom 27% compared with the overall average.
Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.
I see myself still working at [Company] in two years' time | 67% 4% above global average |
I would recommend [Company] as a great place to work | 79% 3% below global average |
I rarely think about looking for a job at another company | 49% 6% below global average |
[Company] motivates me to go beyond what I would in a similar role elsewhere | 62% 7% below global average |
I am proud to work for [Company] | 72% 14% below global average |
People working in Professional Services Germany are less engaged than Consumer Goods & Services Female, Creative & Media 200–500), Non Profits Northern America, and Management Consulting Female.
The highest scoring question for Professional Services Germany had 92% of People agreeing that they know how their work contributes to the goals of [company] (+3% compared to overall) while they were generally most positive about Work & Life Blend.
People in Professional Services Germany were generally least favourable about Social Connection, and were most negative towards 'When it is clear that someone is not delivering in their role we do something about it' with 17% of people disagreeing (-3% below average).
In the short term, 25% of people in this benchmark are thinking of or actually seeking jobs elsewhere (+5% compared to overall) while on a longer time frame, 10% of people see themselves leaving within two years (-2% compared to overall).
The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.
1 I am happy with my current role relative to what was described to me | 71% favorable Alignment & Involvement |
2 My job performance is evaluated fairly | 69% favorable Feedback & Recognition |
3 My job performance is evaluated fairly | 69% favorable Feedback & Recognition |
We’ve connected the employee feedback data for each company included in the benchmark with ratings from Glassdoor.com, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.
Overall Rating | 3.55 stars (-0.2) |
Culture and Values | 3.55 stars (-0.4) |
Work Life Balance | 3.45 stars (-0.3) |
Compensation and Benefits | 3.2 stars (-0.4) |
Career Opportunities | 3.3 stars (-0.2) |
Recommend to Friend | 65.5% (-5.5) |
CEO Approval | 70.5% (-13.5) |
Organizations in the Professional Services (Germany) benchmark on average gave 9% of employees access to reports with their survey results. This is below the overall average of 10% and demonstrates that organizations in this benchmark are more likely to share via offline and traditional formats.
An interesting reference point is that the average proportion of managers in organizations is 12-15%, with some industries higher than others (New Tech was closer to 20%).
Global average
10%
Professional Services (Germany)
9%
People in Professional Services Germany were much more positive than average regarding Decision Making.
On the lower side, People in Professional Services Germany had much lower favorable scores than average in Social Connection, Fairness, and Innovation.
Insights data provided by Culture Amp.
What makes Insights special? Gain a deeper understanding of how they work.