The non-profit benchmark is representative of the not for profit sector. These organizations tend to be highly mission driven and often in service of disadvantaged groups and indivudals. Employees in this sector tend to work in nonprofit management, public policy, civic service and philanthropy.
~2m
Questions answered
in last 12 months
~90
Organizations
These insights represent ~2m questions answered from ~90 organizations, ranging in size from 30 to 11,700 people, in the last 12 months.
The data meet our criteria as being robust and reliable; unlikely to substantially change over time; and representative of the wider industry. Read more about the methodology.
Data provided by Culture Amp
Non-Profit Organization Management
71%
Nonprofit Organization Management
19%
Civic & Social Organization
3%
Public Policy
3%
North America
44%
Oceania
23%
Europe
18%
Asia
13%
MEA
2%
Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.
This is in the bottom 36% compared with other industries.
The average eNPS score for organizations in this benchmark is 17 and is in the top 44% compared with other industries.
Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.
I am proud to work for [Company] | 90% 4% above global average |
I would recommend [Company] as a great place to work | 82% Same as global average |
[Company] motivates me to go beyond what I would in a similar role elsewhere | 69% Same as global average |
I rarely think about looking for a job at another company | 52% 3% below global average |
I see myself still working at [Company] in two years' time | 59% 4% below global average |
People working in Non Profits are more engaged than Media Production & Publication and Government. People working in Non Profits are less engaged than Medical Practice, Investment Management, Computer & Network Security, and Engaging Growth.
The highest scoring question for Non Profits had 92% of People agreeing that they know how their work contributes to the goals of [company] (+3% compared to overall) while they were generally most positive about Social Connection.
People in Non Profits were generally least favourable about Action, and were most negative towards 'When it is clear that someone is not delivering in their role we do something about it' with 22% of people disagreeing (+2% above average).
Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Nonprofit organizations.
I feel like I belong at [Company]
The factor this relates most closely to is Belonging
Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Nonprofit organizations.
1 I feel like I belong at [Company] | 77% favorable Belonging |
2 The leaders at [Company] demonstrate that people are important to the company's success | 70% favorable Leadership |
3 Day-to-day decisions here demonstrate that quality and improvement are top priorities | 65% favorable Service & Quality Focus |
4 I have access to the learning and development I need to do my job well | 76% favorable Learning & Development |
5 The leaders at [Company] have communicated a vision that motivates me | 70% favorable Leadership |
In the short term, 24% of people in this benchmark are thinking of or actually seeking jobs elsewhere (+4% compared to overall) while on a longer time frame, 15% of people see themselves leaving within two years (+3% compared to overall).
The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.
1 I have access to the learning and development I need to do my job well | 76% favorable Learning & Development |
2 I have access to the things I need to do my job well | 77% favorable Enablement |
3 I am happy with my current role relative to what was described to me | 76% favorable Alignment & Involvement |
We’ve connected the employee feedback data for each company included in the benchmark with ratings from Glassdoor.com, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.
Overall Rating | 3.5 stars (-0.3) |
Culture and Values | 3.7 stars (-0.2) |
Work Life Balance | 3.6 stars (-0.2) |
Compensation and Benefits | 3.3 stars (-0.3) |
Career Opportunities | 3.0 stars (-0.5) |
Recommend to Friend | 67.0% (-4) |
CEO Approval | 77.0% (-7) |
Organizations in the Nonprofit benchmark on average gave 9% of employees access to reports with their survey results. This is below the overall average of 10% and demonstrates that organizations in this benchmark are more likely to share via offline and traditional formats.
An interesting reference point is that the average proportion of managers in organizations is 12-15%, with some industries higher than others (New Tech was closer to 20%).
Global average
10%
Nonprofit
9%
People in Non Profits were much more positive than average regarding Decision Making and Social Connection.
On the lower side, People in Non Profits had much lower favorable scores than average in Action and Voice.
Below are the most common areas that organizations in Nonprofit choose to take action on using the Culture Amp platform. Actions varied from changing or iterating on an All Hands meeting, introducing new skip level 1:1s, to introducing an organizational transparency report.
1 I believe there are good career opportunities for me at [Company] | 54% favorable Learning & Development |
2 At [Company] there is open and honest two-way communication | 58% favorable Collaboration & Communication |
3 I receive appropriate recognition for good work at [Company] | 67% favorable Feedback & Recognition |
Insights data provided by Culture Amp.
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