Culture Amp Supercharges HR Insight with Generative AI Tool, Powered by Google Cloud

New generative AI solution, AI Comment Summaries, saved HR professionals more than 40 work-months spent on laborious review processes in an early-access pilot

Sydney, Australia, May 28, 2024 – Culture Amp this month announced the general availability of Comment Summaries, powered by AI, the first of its generative AI solutions developed using  Google Cloud technology. 

In an early-access pilot spanning more than 400 Culture Amp customers worldwide, AI Comment Summaries saved HR teams an estimated 6,600 hours–the equivalent of 40 working months–that would otherwise have been spent on reading, reviewing, and manually analysing employee survey comments. The average HR admin tapped on five different summaries during the pilot, with 70% of users having a very positive experience with the solution even in its trial and feedback phase. 

AI Comment Summaries uses Google Cloud’s Vertex AI platform and Culture Amp’s People Science expertise to intelligently distill key points and sentiment from many thousands of comments into comprehensive, objective, reliable and actionable summaries of just a few sentences. HR teams have already begun using these summaries to more clearly communicate issues and recommendations for employee engagement to organisational leaders. AI Comment Summaries will deliver even greater time savings once it becomes available to other leaders via shared reports, and provide wider access to critical actionable insights in the second half of this year. 

“We know that managers and HR teams spend a lot of their valuable time analysing individual comments from their regular engagement surveys to try and identify sentiment and areas of focus,” said Doug English, Co-founder and Chief Technology Officer, Culture Amp. “AI Comment Summaries is our way of helping them get on the front foot, freeing up their time and giving them clarity to operate at a much more strategic and forward-thinking level than before.” 

“I love this new feature because it will help us build and sustain a far more compelling and well-informed strategy around employee engagement in just a fraction of the time,” said Sharon Stewart, Organisational Development Specialist at AA Insurance, a Culture Amp customer. “The summaries themselves are proving really helpful for reporting and presenting the information to our leaders, and I’m reassured of their reliability by the ability to easily see individual comments that represent each summary’s conclusions.” 

Taking a responsible approach to generative AI, Culture Amp has three principles by which it develops new products: 1) build trust, 2) maintain control and 3) focus on value for the customer. AI Comment Summaries allows HR to trace and review individual comments that were used in its analysis. The solution’s underlying generative AI model can also improve its outputs based on direct input from users, including length, accuracy, and specificity of summaries – which, as improvements are made over time, will reduce any residual need for HR to manually edit or correct results. 

“We’ve reached a stage in generative AI development where we can continuously monitor and improve the outputs of our LLMs, resulting in an HR experience that improves every time our customers use the solution,” said English. “Google’s models have been incredibly simple and flexible to use for our team, allowing us to quickly yet carefully design AI Comment Summaries to deliver reliable and relevant insights that our early-access customers already love and trust.”

Culture Amp has already significantly improved how well AI Comment Summaries understands the context of HR professionals’ queries through rigorous experiments putting its proprietary People Science Data into Vertex AI. Such learnings will inform future AI innovations already planned for the Culture Amp platform, which range from tools for summarising feedback, to assisting in writing performance reviews and having contextual AI embedded throughout the platform to answer key questions and surface relevant information. 

“Google Cloud’s generative AI models and solutions are helping us keep HR leaders in the drivers’ seat when it comes to policy, strategy, and empathy–while enabling them to navigate twists and turns of the employee journey more efficiently and safely than before,” said English. “As generative AI development and operations grow more complex, Google Cloud’s technical and industry expertise have played a critical role in how we uphold our commitment to develop responsible AI solutions that create substantial and ever-growing value for, and with, employees and their leaders.”

“Culture Amp’s journey with Google Cloud demonstrates the immense potential of generative AI to deliver bold solutions in a responsible way,” said Matt Zwolenski, Director & Chief Technologist,  Google Cloud Australia & NZ. “Our AI platform and models help empower our customers to focus first on specific use cases that deliver immediate returns, then leverage their successes to take on a much broader range of industry-wide challenges at scale–all while adhering to the highest standards of compliance, security, and trust.”

ENDS

About Culture Amp

Culture Amp revolutionizes how over 25 million employees across 6,500 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain talent via cutting-edge research, powerful technology, and the largest employee dataset in the world. The most innovative companies across the globe, such as PwC, KIND, SoulCycle, and BigCommerce depend on Culture Amp everyday.

About Google Cloud

Google Cloud is the new way to the cloud, providing AI, infrastructure, developer, data, security, and collaboration tools built for today and tomorrow. Google Cloud offers a powerful, fully integrated and optimized AI stack with its own planet-scale infrastructure, custom-built chips, generative AI models and development platform, as well as AI-powered applications, to help organizations transform. Customers in more than 200 countries and territories turn to Google Cloud as their trusted technology partner.