Article
7 min
ArticlePerformance management
14 min read ·September 1, 2024
Written by
Writer, Culture Amp
If you’ve ever walked away from a performance review confused about where you stand, you’re not alone. The art of giving clear, intentional, and valuable feedback is tricky to master, which is why so many employees have experienced underwhelming performance reviews.
At Culture Amp, our mission is to build a better world of work. Useful performance review feedback, an effective performance management system, and the overall employee experience are inextricably intertwined. That’s why we put together this list of performance review phrases and examples to guide you in the right direction and sharpen your ability to provide useful feedback – whether it's about yourself, your direct reports, or your team members.
Self-evaluations (also known as self-reflections) can be awkward. You don’t want to pat yourself on the back too much, but it can also feel uncomfortable to openly share your areas of weakness with others. One way to combat this mental block is to utilize performance appraisal phrases that are more objective in nature. Chris Zeller, an Executive Recruiter at Adecco, explains, "It's always helpful to keep feedback rooted in observable behavior, which has nothing to do with intent or inherent traits."
This recommendation aligns with the Situation-Behavior-Impact (SBI) feedback model, which focuses on facts and less on subjective assessments. To use this model, you structure your feedback around the following components:
Based on this advice, here are phrases you can use during the self-evaluation portion of your performance review.
I demonstrated [behavior] when I [example].
This performance evaluation phrase is effective when talking positively about your performance because it identifies a strength while also providing a concrete example. This phrase is useful and makes it less awkward to talk about yourself since you're not subjectively assessing your personality.
I successfully completed [project or milestone] and, as a result, achieved [results].
This performance review phrase is less focused on your behaviors and more focused on the results of specific milestones you reached or projects you completed. This is a great phrase for self-evaluation if you have strong data points to share.
I recognize that I could improve in [area of improvement]. I plan to do so by [action].
While it’s tough to talk about the areas you need improvement in, this performance review phrase is helpful because it immediately offers a solution to the “problem.” This shows your manager that you’re proactive, self-aware, and driven because you’re taking ownership of your weaknesses.
Kate Snowise, an executive coach and manager, explains, "There is one skill that can massively impact the way existing and emerging leaders are perceived by their peers and superiors: demonstrating initiative through being consistently solution-focused."
I’m going to stop doing [action] because I know it results in [consequence].
This performance phrase is more direct. It pinpoints a specific action that you know has negative results or consequences, while demonstrating your commitment to avoiding it in the future.
As a manager, you serve as the gatekeeper for your direct reports' feedback, so there’s a lot of pressure to deliver it in an impactful way. The balancing act of delivering positive performance review feedback while providing constructive comments can be challenging.
Sara Kaplan, Social Media, Content, and PR Manager at Weploy, suggests a specific framework to simplify the process. She elaborates, "At my company, I’m asked to give feedback in the following format: Stop/Start/Keep Doing – it helps frame things constructively."
This Stop/Start/Keep Doing framework is pretty simple. It asks managers to provide feedback on what that direct report should stop, start, and keep doing to make the most impact in their role. This framework is beneficial because it clarifies how employees can influence and take action on their personal and professional development. While development should be owned by the employees, managers can use these phrases during performance appraisals to help track progress and keep them accountable.
Keeping this constructive approach in mind, below are performance review phrases you can use as a manager to effectively provide feedback to your direct reports.
You excel at [action], and I would love to continue seeing that from you.
With this phrase, you’re calling out behavior you want to encourage an employee to keep doing. This makes clear to the individual what they’re doing well and what you expect them to continue doing in the future. The more specific you can be with this feedback, the more impactful it will be for the employee.
I encourage you to keep doing [action]. I’ve received positive feedback that this has really helped the team [result].
This performance review phrase is a little different because it allows you to incorporate feedback from a third party (e.g., a peer or somebody on another team). Whether or not it’s anonymous depends on what your team is comfortable with. This way, your employee knows their performance or actions are appreciated by people beyond just you.
My feedback is for you to stop [action] because it results in [consequence].
This is a way to let your employees know that a specific and observable action they’ve taken is undesirable. Moreover, it gives you a chance to explain the negative outcomes, which your direct report may not have been aware of in the first place. It’s important to make sure this action is one either you or a team member has witnessed multiple times – otherwise, it’s difficult to justify why your employee is receiving this feedback.
I encourage you to start [action] because it will help you [intended result].
If you’re not comfortable asking an employee to stop doing something, you can flip it and ask them to start doing something instead. For instance, instead of asking them to stop being late to meetings, you can encourage them to start planning ahead for meetings so they get there early. Pick whichever improvement phrase better suits your management style.
Many companies incorporate 360° feedback. This type of performance feedback involves collecting responses from peers who work with the individual being reviewed. Sharing feedback about someone you work with daily, who you may be friends with, is tricky – especially when the feedback is constructive.
Christine Tao, Co-Founder and CEO of SoundingBoard, offers her perspective on approaching this challenge. She explains, "Being specific and timely helps – the more you can catch or note the behavior close to when it occurred, the better. And when you share it, describe its impact on you or others. You can also take this further by asking questions on what other actions they might take or change if the feedback is constructive."
Another important thing to keep in mind: Anonymous performance feedback doesn’t give you the liberty to be unfairly harsh in your review of a peer. It’s never easy to be the recipient of negative feedback, so try to practice empathy – especially when sharing constructive feedback with a fellow colleague.
Lauren Linzenberg, Founder & HR Consultant at MENSC{HR}, recommends doing a gut check. She says, “Make sure you're comfortable saying what you wrote in the review to the person's face. If you provide feedback that you wouldn't feel comfortable confronting in person, you may run into resistance.”
When you did [action], it really helped me [result].
This phrase identifies a specific instance when you really appreciated your colleague’s contribution. When giving this feedback during a performance review, focus on something recent, as you will likely recall their accomplishment more accurately. This phrase also follows the SBI feedback model and will help your peers understand what actions or behaviors positively impacted you and why.
I really appreciate it when you [behavior], such as when you [example].
This performance appraisal phrase shifts the focus from a specific action to general behavior. However, that doesn’t make this phrase less valid or more difficult to understand because it’s still rooted in tangible examples.
When it comes to behavioral feedback, it's important to be aware of gender biases. Research has shown that managers and peers – regardless of gender – tend to give women more personality-oriented feedback and men more work-oriented feedback. Unfortunately, the former is less actionable and can contribute to the gender gap, so it’s critical to be mindful when utilizing this phrase.
I think you could improve on [action] because [reason].
You’ll notice the language of this phrase is less managerial in tone. It’s more of a suggestion based on behavior or results you’ve witnessed rather than an ask to “stop” a certain behavior. This is important because this type of feedback happens between two peers.
I would love to see you do more [action] because [reason].
Again, if asking someone to improve on something isn’t comfortable for you, a more positive way to frame feedback is to say, “I would love to see you do more…”
Hopefully, these phrases helped you better envision the type of feedback to incorporate in your next performance review. Remember that these are just starting points – you should feel empowered to mix up the phrases, tweak them to fit your management style, or come up with your own if you didn’t see any that resonated with you.