Article
7 min
ArticlePerformance management
5 min read ·August 29, 2024
Written by
Director of People Science, Product, Culture Amp
Managers have many tools for helping their team members succeed, like regular one-on-one meetings. However, this humble meeting might seem daunting for a new manager. Confusion about what types of questions to ask during a one-on-one conversation is understandable.
Managers might wonder: How often should we meet? What should I ask them? Can I ask them about their personal life? Do I set the agenda each time or let my direct report take the lead?
In this blog, we'll share how to structure your one-on-one meetings. Then, we'll dive into different questions you can ask in your next one-on-one.
We see that managers tend to have either too little structure or too much. Managers might also revisit the same topics every time, most often jumping straight to operational or task-focused questions.
Effective one-on-ones circulate through various topics over time, depending on what’s going on in your organization and for the individual. Aside from operational task-focused questions, you’ll want to cover regularly alignment, wellbeing, growth/progress, career aspirations, and relationships. Of course, you should also create space for your direct report to steer the conversation.
As for cadence, it depends on the individual and their work environment. Ideally, don’t go longer than two weeks without checking in, even if it means a quick coffee catch-up coupled with a more in-depth monthly discussion.
Below are 24 great questions any manager can use for better one-on-one meetings, which we've divided into categories.
Start each one-on-one meeting with a personal check-in. Knowing the mental state of your team provides valuable context for how to proceed for the rest of the meeting. These questions are important to ask every time because they help you understand how people are doing in terms of work-life balance, wellbeing, and personal life. If something has come up for the individual, allow space to discuss it further. This is where flexibility is key – if you are too focused on getting through a rigid agenda, you might miss cues when your direct reports need support or guidance.
Here are some examples of general check-in questions:
This is where you want to discuss company confidence and how connected or aligned an individual feels to the organization. These are particularly important following an engagement survey or any big change in your organization. Here are a few ways you can address alignment:
It’s important to understand how people feel they are progressing and where they are experiencing growth. This can relate to what they’re learning on the job and whether they feel a sense of achievement or momentum. Use these questions to ask about progress:
Interpersonal interactions are often a missed topic when it comes to one-on-ones, but they can have a huge impact on someone’s experience at work. Managers have an excellent opportunity to coach their team members regarding relationships at work. You can also take this opportunity to ask for feedback from your mentee on how you're doing as a manager and how your relationship is tracking.
Here are a few ways you can introduce relationship-based questions:
Often, career conversations are reserved for once a year when a review of some sort is done. Other times, they're completely ignored if a manager doesn’t feel confident in leading the conversation. In reality, we should be discussing career aspirations and goals frequently - you can even check in weekly (i.e. what progress have you made on your career goals this week?).
Here are a few examples of career aspiration questions:
Ending your one-on-one meeting on an actionable question keeps the loop of feedback open. Here's what we mean by actionable one-on-one ending questions:
Don’t forget to offer informal, in-the-moment feedback whenever you can. As you interact with your direct reports, acknowledge how they are doing rather than wait to address it during a formal one-on-one. This way, your mentee can always be confident in their performance and feel comfortable seeking feedback.